Business
Fox IT was a globally respected IT service management and governance company, providing consultancy and education in IT to large corporates.
Its products focussed on helping companies match their IT operations to their business strategy and ensure good IT governance and performance.
Market
Our review of the IT Services market in 1999 showed it to be fragmented and expanding with specific subsectors performing particularly strongly.
Strategy
We created Fox IT through a series of mergers beginning in 2000 with two complementary service providers: Ultracomp and SMP. Our strategy was to build a business with a leading presence in specialist IT service management by:
- Leveraging the blue chip customer base
- Refining the business model, with partners taking peripheral business for commission
- Strengthening customer relationships through software products and proprietary IPR
Outcomes
The managed services division was merged with a larger competitor, Digica, and subsequentally sold to Computacenter plc.
The remaining consulting and training division established itself as a company capable of assisting organisations implement IT Service Management quickly, effectively and at a lower cost.
In 2010 Fox IT was sold to 365 iT plc, a business that designs and delivers information and communications technology (ICT) services.
The acquisition created a significant new service management company with Fox IT’s specialism in ITSM and ITIL services complementing 365 iT’s existing portfolio of managed services and IT security solutions.